Vault Networks Account Payment and Billing Process
Invoices covering standard monthly service charges are sent approximately 20 days prior to their due date which is the first of each month via email to the billing address on your Vault Networks’ account. When remitting payment on account, clients are encouraged to indicate the invoice number and company name on the account with payment, so that payments are accurately recorded on the client’s account.
Payments are due on the first of each month. Per service agreements, a late fee will be assessed on the fifth of the month, to all accounts that have past due outstanding balances. Colocation clients that have not paid their account in full will not only be assessed a late fee, but will also have their access to the data center restricted to “by escort only” and will be required to open a “technical service ticket” on this site and request an appointment during normal business hours only. However, once payment in full has been received, full access to the data center will be restored.
For clients that have not paid by the tenth of the month, services will be suspended until full payment is received. Dedicated service clients will be responsible for a reactivation charge of $25 per server as well as the past due amount, late fees, and the next month’s payment before service is restored.
Note: The Vault Networks’ billing system will automatically send each client a past due notice every two days until full payment has been credited to a clients’ account. If a client remits payment during non-business hours, their account will be credited promptly on the next business day. In this case, client should ignore billing reminders to allow for credit to be made to their account.
Questions or concerns regarding payments should be directed to the Vault Networks’ Customer Service Department via one of the following methods:
- Open service ticket on Vault Networks website under “Customer Service.”
- Via email to CustSvc@Vaultnetworks.com
- Phone our administrative office during normal business hours at 305-735-8098, Option 3 or (888) 694-8557, Option 3
New Product/Service Orders
For new service and product orders, full payment and signed agreements are due and payable before services commence. Technical service requests must be approved by the account administrator on the service ticket before service is provided.
For other than Technical Service assistance requests, the full month payment plus any one time set-up fees are due, in addition to the properly signed agreements, before a client’s order is processed. The initial payment will be credited to the new customer’s account as follows: 1) Towards the first month’s pro-rated invoice (which represents charges commencing the date of order processing through month end); 2) The remaining funds will then be applied as a credit to the next full month’s charges and an invoice representing the remaining amount due, will be sent to the Customer via email. Payment of all invoices is due in full on the stated invoice due date.
Vault Networks’ clients can also view all invoices by logging into their account on the Vault Networks’ website at any time.